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Arkema Inc. incident news

Arkema Emergency Hotline: 1-877-4-ARKEMA
The Emergency Hotline continues to accept voicemail messages for responses.

Arkema Inc. Statement - October 6, 2017 - 5:00PM EDT

Arkema cares about our neighbors in Crosby and we have taken a number of steps to help them return to normal life following Hurricane Harvey.  Our Assistance Center served hundreds of families, arranging hotel rooms and rental cars, and giving them more than $100,000 in cash and gift cards for immediate needs such as food, clothing, medicine or pet care. 


We also set up a Claims Center for residents to seek reimbursement for non-flood damages, and have taken in hundreds of claims.  While the overwhelming damage caused by floodwater was already occurring prior to the fires at our plant, we recognize that the evacuation kept people away from their homes for some days.


In a limited number of cases we have already paid claims, though typically the process takes longer.  Many claims require a property inspection, and while that takes time, we have completed inspections in the majority of cases where one is needed.  Also, to ensure we can settle claims fairly, we have asked residents to submit supporting documentation such as receipts for expenses, and estimates or invoices from service providers.  To date, more than 70 percent of homeowners who have filed claims have had an initial visit to start the processing of their claims.  However, fewer than one percent have submitted estimates of the cost of repair.  We expect to be able to pay many more claims as we receive this documentation, and residents can expedite resolution of their claim by submitting this paperwork.


Again, we care about our neighbors in Crosby and we want to process their claims as quickly as possible.  We also have worked to help our neighbors in other ways, such as through our Assistance Center, by setting up an Emergency Hotline to answer questions around the clock, and by donating $500,000 to charities that are helping residents of Southeast Texas to recover from the devastating impacts of Hurricane Harvey.

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